2024 · UX Design +34% task completion · –41% support tickets
Trading platform redesign European tier-1 investment bank · Lead UX & Research
Rebuilt the institutional trading workspace from the order ticket up.
2022 · User Research –58% time-to-account · +19 NPS
Wealth onboarding overhaul Deutsche Bank — Private Clients · User Research Lead
Rebuilt the high-net-worth onboarding journey for digital-first clients.
2023 · Transformation 11 systems → 1 · €4.2M run-rate savings
Compliance workflow consolidation Global investment bank · Product Consultant
Folded eleven compliance review tools into a single decision workspace.
2023 · UX Design NPS +22 in 6 months
Mobile banking core flows DACH retail bank · UX Design Lead
Redesigned payments, transfers and statements for 4.2M monthly users.
2024 · Strategy +62% activation
B2B fintech onboarding redesign European payments scale-up · Research & Strategy
Diagnosed and rebuilt the merchant activation journey end-to-end.
2022 · Transformation 5 → 42 designers in 18 months
Design operations transformation Tier-2 European bank · Practice Consultant
Built the research and design practice from a team of five.